FREQUENTLY ASKED QUESTIONS
Green Cleaning is defined as cleaning to protect health without harming the environment. A green cleaning company goes beyond chemical and equipment choices. It includes policies, procedures, training and shared responsibility efforts.
Did you know that the air inside your home may be two to five more times polluted than the air outside? Dust, pollen, mold bacteria and toxic chemicals may have your family living in a fog of pollution. Traditional cleaning products often contain chemicals associated with cancer, reproductive disorders, respiratory ailments, eye or skin irritation, and other serious health issues. As humans we are constantly absorbing the chemicals we come in contact with on a daily basis. Many common cleaning agents are made from petroleum (a nonrenewable source) and other products that, when rinsed down the drain, leave a toxic residue in our water supply. Eco-Way strictly uses natural, bio-based cleaning products that provide health and safety benefits.
Yes. Many of our clients are initially concerned that using green products will sacrifice cleaning effectiveness. A variety of studies have shown that green cleaning products perform as well as, if not superior to, conventional cleaning products. In fact, the city of Santa Monica, the Chicago Public School system, and others have repeated these results in controlled on-site evaluations. The products we use are certified by Green Seal and Environmental Choice, U.S. and Canadian standard-setting and eco-labeling organizations that require green cleaning products to pass stringent performance standards as well as adherence to strict environmental and human health criteria.
We provide high end eco-friendly supplies, paper towels and microfiber clothes for dusting and polishing. We ask that the customer provide a vacuum, twist mop and some rugs. We feel it is unhygienic to use the same mops and vacuum in different homes. We recommend a HEPA (High Efficiency Particulate Air) vacuum, a highly recommended vacuum with a filter that, unlike traditional vacuum cleaners, is able to catch very fine dust particles. HEPA vacuums, popular and often used by allergy sufferers and those with respiratory problems are 99.97% effective at capturing particles down to 0.3 microns. This means that a vacuum cleaner with a HEPA filter traps all the dust it picks up, instead of spreading it around in the air you breathe.
We send 1 or 2 people to clean your home. Certain situations may require us to send more.
We pride ourselves on attracting the best maids available. Combining hourly wages and bonus programs we offer some of the best pay in the industry – to ensure we have the finest maids. We screen our maids carefully, we train thoroughly, we inspect persistently and we insure adequately. We do all this so that you can have the highest confidence to trust our maids with the care of your home.
Under our terms and conditions, you agree not to hire a present, or past employee of ours. All employees have, upon being hired, entered into a contract with us, barring them from accepting employment from any current of former customers of the company. If you do decide to employ such a staff member, our referral fee is $3,500. We consider our employees our most valuable asset and charge accordingly. See the our policies for details.
Yes. We have many satisfied customers who would be delighted to share details about their Eco-Way experience with you. Simply ask and we’ll email you a list of references.
Absolutely, we are bonded as well.
Our teams are not expecting gratitude but would be happy to receive them if you choose
After each visit the Quality Card is left along with envelope. Please take a minute to fill it in and leave it at the counter along with the payment.
Yes, we do not use products that are not certified or fail to list their ingredients
No. In fact, most of our clients are not at home when we clean. We require that you leave us with permission to enter. You may give us a key to be stored in a safe at our office. The keys are coded and do not have your name or address on them. The captain of the team is given the keys for each days cleaning appointments when they leave the office and they must return the keys at the end of the day. Some customers supply us with a code to enter through a garage. Of course, we also can arrange a time for you to meet us the home.
Eco-Way will schedule a specific day and time for your house cleaning within a 30 minute window plus or minus
If you’d like to help us be more efficient, feel free to pick up any clutter such as dirty clothing, toys, paperwork, etc. prior to our arrival. However we’ll gladly organize these items as we clean – should you expect anything less from a premium cleaning service
Eco-Way backs all of its work with 100% guarantee. If you are not satisfied with the work we have performed call within 24 hours and we will address any problems you might have
We treat your home with greatest care, however, should damage or breakage occur while we are cleaning your home, we would make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate.
Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, so our maids can clean your home better and more efficiently.
Our teams dispatch early each morning, and every evening we confirm our routes and prepare our vehicles and equipment for the next day. In order to maintain efficiency and in consideration of our employees’ schedules, we require 24 hours notice for all cancellations. If you need to cancel or reschedule a cleaning for any reason, simply call or email us. Cancellations received less than 24 hours prior to the scheduled arrival time are subject to ½ charge of your appointment. If we do not receive any notice of a cancellation or if we are unable to gain access to your home, we reserve to right to charge the full amount of the scheduled cleaning service. We understand that emergencies happen, we do not charge you in case there is an urgent situation.
Yes, please call us 24 hours in advance. There is no fee for rescheduling.
Just as with cancellation fees, lock-out will be a subject to half the appointment charge since our time is already booked. Most of our clients either provide us a key or hide one on the premises on cleaning day if they cannot be home.
Payment is due at time of service. You may pay by cash or personal check. We provide envelopes that you may use for that purpose. You will be able to return the Quality Card in it as well. We also accept credit cards through PayPal. You can find the “Online Payment” link on our home page.
Absolutely not, we pay all appropriate taxes. You have no responsibility to the IRS whatsoever. Please remember, that if you hire a private person and you pay them more than $1200 a year you must file Schedule H and pay social security taxes and well as unemployment taxes
Of course! We love that you love our services! Refer a friend and get 25% off your next cleaning.
Yes, please email us with your needs. Gift certificates begin in $100 increments.
Never. On the initial visit we do require you to sign a copy of our basic terms and conditions, but you are never committed to continue service beyond today’s visit.
- You don’t have to do the hiring, background check, time-keeping, payroll, etc. Eco-Way handles all of these tasks as part of its day to day operations.
- You don’t have to worry about reporting and paying social security and employer taxes, or withholding and remitting employee taxes. If you don’t do all of this with an individual, you may be violating the law.
- You don’t have to build and maintain a boss-employee relationship with our cleaning technicians. You can deal directly with the owners and managers of our company and receive the consistent respect and courtesy you deserve as a client.
- Eco-Way is insured and bonded; individuals typically are not.
- Eco-Way carries workers compensation and disability insurance, reducing your liability for injuries. Individuals usually don’t maintain these types of coverage.
- Eco-Way has a fully-trained staff, so there’s always a back-up in the event that your regular cleaning technician is unavailable. This isn’t the case with anindividual.